Quercus Lux

Privacy Policy

Last updated: 28.11.2025

This Privacy Policy explains how Quercus Lux NV (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our website www.quercuslux.com or when you request or purchase our garden lighting services.

We are committed to protecting your privacy and handling your data in accordance with the General Data Protection Regulation (GDPR).

1.Who We Are
Quercus Lux NV
Suikerstraat 20
9340 Lede
Belgium
Phone: +32 456 42 09 65
Email: info@quercuslux.com
Website: www.quercuslux.com
Local Court: Ghent, Belgium – Division Dendermonde
Company Number (KBO/BTW): BE 1.007.741.512
VAT Number: BE 1.007.741.512
Managing Director: François Beckers

We are the data controller responsible for processing your personal data.

2. Personal Data We Collect
a) Data you provide directly:

  • Name, email, phone number
  • Address
  •  Details related to your project or inquiry
  • Content of messages or attachments
  • Billing and payment information

b) Data collected automatically:

  • IP address
  • Browser and device information
  • Pages visited and usage statistics

3. Why We Use Your Data
We use personal data to:

  • Respond to inquiries
  • Prepare quotes and manage installations
  • Deliver our garden lighting services
  • Plan appointments and customer support
  • Send service-related communications
  • Handle billing and legal obligations
  • Improve our website
  • Prevent fraud or misuse

We do not sell your personal data.

4. Legal Basis for Processing
We process your data based on:

  • Contractual necessity
  • Legitimate interest
  • Legal obligation
  • Consent (where applicable)

5. Sharing of Personal Data
We may share your data with:

  • Web hosting and IT providers
  • Accounting or payment partners
  • Installers or subcontractors
  • Authorities where legally required

Partners comply with GDPR. We never share your data for advertising.

6. Data Retention

  • Contact inquiries: up to 12 months
  • Customer/project files: up to 7 years
  • Technical logs: standard retention periods

7. Your GDPR Rights
You may request:

  • Access to your data
  • Rectification
  • Erasure (in certain cases)
  • Restriction
  • Objection
  • Data portability

Contact: info@quercuslux.com
We reply within one month.

8. Protection of Minors
Our services are not intended for children under 16.
We do not knowingly collect data from minors.

9. Security of Your Data
We take technical and organizational measures to protect your data.
No system is entirely risk-free, but we aim for the highest possible protection.

10. Changes to This Policy
We may update this Privacy Policy.
The latest version will always be available on our website.

11. Contact Us
Quercus Lux NV
Suikerstraat 20, 9340 Lede, Belgium
info@quercuslux.com
+32 456 42 09 65